Category: Customer Service
Here was the headline in the Valley News up here in the Upper Valley (central NH/VT) that caught my eye today. Having had multiple experiences at DH (Dartmouth Hitchcock Hospital, now Dartmouth Health) these...
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There are so many things that can, and do, go wrong on a given day in the restaurant business. Thankfully, most of them can be cured quickly. Once in a while, restaurants commit the...
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Amtrak Lake Shore Limited – January 2015 I’m not sure why Amtrak adds the work “limited” to the name of this train line… perhaps if you are stuck in coach in a seat –...
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“Breathing”, my wife Maggie texted me the other night. I had asked her about a strange and very large charge to Air Canada that had flashed an alert on my phone. When I dug...
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I needed gas, I had entered town on fumes. As the vacant storefronts disappeared into my rearview mirror, I hoped the fueling stations would still be open. Google Maps said there were a few...
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Pleasing customers. Especially when something has gone wrong. It seems like it should be so simple. But it never is. I listened with horror last week as my brother Doug sat on hold for...
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