Culture / Customer Service / Personal
by John Pepper · Published May 3, 2022 · Last modified May 4, 2022
Here was the headline in the Valley News up here in the Upper Valley (central NH/VT) that caught my eye today. Having had multiple experiences at DH (Dartmouth Hitchcock Hospital, now Dartmouth Health) these...
by John Pepper · Published January 31, 2019 · Last modified February 1, 2019
There are so many things that can, and do, go wrong on a given day in the restaurant business. Thankfully, most of them can be cured quickly. Once in a while, restaurants commit the...
Amtrak Lake Shore Limited – January 2015 I’m not sure why Amtrak adds the work “limited” to the name of this train line… perhaps if you are stuck in coach in a seat –...
“Breathing”, my wife Maggie texted me the other night. I had asked her about a strange and very large charge to Air Canada that had flashed an alert on my phone. When I dug...
Customer Service / Politics / Wages
by John Pepper · Published September 7, 2017 · Last modified September 10, 2017
I needed gas, I had entered town on fumes. As the vacant storefronts disappeared into my rearview mirror, I hoped the fueling stations would still be open. Google Maps said there were a few...
Pleasing customers. Especially when something has gone wrong. It seems like it should be so simple. But it never is. I listened with horror last week as my brother Doug sat on hold for...
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