Letting Go of What Doesn’t Serve Us
A hallmark of wisdom is knowing when it’s time to abandon some of your most treasured tools—and some of the most cherished parts of your identity. Adam Grant (Think Again) A few weeks ago...
Pepper Spray Blog
Customer Service in 2022
“This one thing – providing excellent customer service – is how The Wrap will differentiate itself over the years; it is our greatest opportunity!” – June 2000 * the wrap changed its name to...
Still Plugging Away
I use a pretty handy email software platform called Sanebox that helps me get through a couple of thousand emails each week without completely losing my squash. One feature that I especially love is...
Summer 2021 – Squam Lake
It’s heading to -1 Fahrenheit tonight… a stark contrast to the weather you’ll see in this video I had started to make in September of Squam Lake in NH this summer. Using footage from...
About Restaurants being Saved by Tax-Payer Money
Last week I wrote about the “haves and the have nots” of the restaurant industry created by the ineffective (and often litigious and controversial) distribution method of the 2021 Restaurant Revitalization Fund, a $29B...
No Fear of Retribution – Best bet is technology
In Steven Greenhouse’s 2019 book “Beaten Down, Worked Up: The Past, Present, and Future of American Labor” he quotes the president of a Wisconsin chapter of AFSCME: “workers are far more willing to speak...
Zen and the Art of Changing a Windshield Wiper
They tell us to enjoy the journey, not to focus solely on the destination. For too many years of my life, despite having heard that advice and even believing it, I wasn’t able to...
Fixing the Restaurant RRF Grants
Soon after the pandemic began, the federal government provided temporary relief to small businesses in the form of the Paycheck Protection Program loans – the so-called PPP money. The PPP dollars saved countless small...
What are you willing to struggle for?
In his book The Subtle Art of Not Giving a Fu*k, Mark Manson asked, “What pain do you want in your life? What are you willing to struggle for?” I think most of us...
The Risk of Going too Far
Only those who will risk going too far can possibly find out how far one can go. – T.S. Eliot In the name of doing what’s right, how far do we go? How much...
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