Oh (Air) Canada…
“Breathing”, my wife Maggie texted me the other night. I had asked her about a strange and very large charge to Air Canada that had flashed an alert on my phone. When I dug...
Tagged: Air Canada
“You’ll Have to Speak to an Agent”
Pleasing customers. Especially when something has gone wrong. It seems like it should be so simple. But it never is. I listened with horror last week as my brother Doug sat on hold for...
Recent Comments