Hospitality and Kindness in Health Care

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1 Response

  1. Rod Guinn says:

    John, your experience and post brought a lump to my throat, and tears to my eyes, as I remembered several experiences during my late wife’s six-plus year travails with cancer. We encountered both the “stiff” and the “loving” cultures, at different institutions, and I’ll be eternally grateful that the loving and supportive culture was available throughout the worst, and most rugged, parts of her treatment.
    Despite the near-inevitable final outcome, they not only bought her a few really good years during the process, but took as much of the burden (administrative, palliative) on themselves as possible, snd (from what I could tell) all because the head, or heads, of the institution had established a patients-first culture which permeated the entire organization. It’s not an easy thing to do, and certainly not present in many organizations, but it’s beautiful and to be treasured when it’s found.

Say Something Kind :)