Culture / Customer Service / Personal
by John Pepper · Published May 3, 2022 · Last modified May 4, 2022
Here was the headline in the Valley News up here in the Upper Valley (central NH/VT) that caught my eye today. Having had multiple experiences at DH (Dartmouth Hitchcock Hospital, now Dartmouth Health) these...
by John Pepper · Published July 21, 2020 · Last modified September 9, 2020
Or did that outrage you felt so viscerally dissipate as the weeks and months passed since George Floyd’s death. As they say, time heals all wounds. But should we let it? Racism is the...
In early June, after a few months of reflection, I called off the quiet and informal search I had begun at the start of the year for a President & COO of Boloco. Instead,...
Boloco Team, The business world I’m trying to stay away from is exactly what Ron professes in this article from Entrepreneur Magazine. Here is a “titan of the restaurant industry” telling us: “fire more...
In the restaurant business, we often talk about the need to “coach” our team members. When it’s discussed, most heads in the room nod up and down and pretty much everyone agrees that coaching...
Boloco / Culture / Entrepreneurship / LOL / Personal / Wages
by John Pepper · Published January 2, 2018
Happy New Year, Boloco Family! I’m sending this to all 140 of our Boloco family members. We are a smaller family than we used to be, but, I hope, and I believe, much closer...
I spent 60 minutes on the Peloton yesterday, mostly listening to a Podcast. At one point, thinking about the incoming year 2018, I decided to stop listening and instead record words that came to...
I went to a “Mighty Flow” yoga class tonight. It was actually at 4pm but since it was already getting dark when I arrived it seemed like night. It was also 5 degrees above...
I disagree. This tweet came across my screen earlier related to the new tax bill that just passed. But honestly, I think you can be too cynical and I think we, as a society,...
October 26, 2012 I’m finally in a position where I can write. Supposedly even think. And yet… as I sit here atop MBTA Water Shuttle “Laura” returning from Hingham to Boston, my mind draws...
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